Please allow 2-7 business days for order processing. Once an item has been processed and shipped you will receive an email notifying you of the tracking information. For back-ordered items, the typical order processing timeframe is normally 7-14 business days, however this depends on our warehouse availability. Please make sure you carefully note the items availability before ordering as this will play a major role on processing and shipping. Please also note the warehouse in which each item ships from as this will depend on the time of arrival to receive your order. This information is found underneath the product name.

*Business days are considered Monday thru Friday, 8am-5pm Eastern Time, excluding U.S. Holidays (we observe all U.S. Holidays).  

 

USA Residents 

  • Items Shipped from USA Warehouse will arrive in 2-5 days
  • Items Shipped from ASIA Warehouse will arrive in 5-10 days

 

International Residents (areas outside the United States) 

We ship by USPS, UPS, FedEx, DHL, JCEX to every country outside of the United States as long as it is a deliverable mailing address. Once the package has reached the customer country, the package will be passed along to your country local postal service. If available, we highly suggest using a Post Office Box (PO Box) address to ensure delivery. 

The customer is also responsible for payment of any country taxes/duties which vary and depend solely on your country set standards. We are not responsible in the event of these charges. We will attempt to use a lower declared value amount so that the packages will not be charged a duty, however we cannot guarantee your country duty office will accept. The customer has the right to refuse the charges, however a refund WILL NOT be issued for your purchase due to these fees. 

Ground Shipping*

  • Items Shipped from USA Warehouse will arrive in 6-15 days
  • Items Shipped from ASIA Warehouse will arrive in 8-15 days

    *the above delivery times are estimates and can sometimes vary between 15-30 days due to international customs and clearance delays (which varies in each country).

     

    Estimated Shipping Times (based on country)

    *Please note these times are approximate and can vary on a number of different factors (for example, customs delays, carrier delays due to inaccurate address, etc.). Please utilize the Track My Package section on our website in order to get the most accurate and up-to-date information directly from the carrier regarding your package. Don't see your country below and want to add it? Please contact us and provide us with your shipping experience so we can add it here!

    Ground Shipping from USA & Asia Warehouse

    • Australia 11-18 days
    • Canada: 6-8 days
    • Columbia: 10-14 days
    • Poland: 8-12 days
    • Saudi Arabia: 18-26 days
    • United Arab Emirates: 11-15 days
    • United Kingdom: 8-12 days

     

    IMPORTANT NOTICE: We are NOT responsible for non-delivery, lost or shipping delays due to incorrect addresses provided by the customer. It is the customer duty to provide correct, valid shipping information at checkout. In the event an address change is required, please notify us as soon as possible in writing at store@urbansweetheart.com. Once an order has been fulfilled and shipped address information can not be updated, changed or altered. 

    In the event the customer would like us to reship items, the customer is responsible for paying the shipping cost plus a $5.99 fee for Reprocessing & Handling. 

    Returned packages due to non-delivery (because of an invalid mailing address) are subject to a 5.99 restock fee (for postage cost) should the customer wish to cancel their order at that time.

       

      IMPORTANT NOTICE:

      Please be advised that although we take every necessary precaution to ensure your package will be delivered in a timely manner, we are not responsible for the delays incurred by each carrier and/or international clearance delays as these matters are beyond our control. In addition, we are also not responsible for the carriers omittance from providing updated tracking information as this too is beyond our control.

      If you have not received your package within 45 days after it has been shipped, please contact us at store@urbansweetheart.com so we can properly rectify the situation.

      We appreciate your understanding and patience in the event you do not receive your package within the above stated time frame due to the carrier delays and sincerely apologize for any inconvenience if caused.